Privacy Policy

Last updated: March 3, 2020

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service (defined below) in accordance with applicable privacy laws (including the Personal Information Protection and Electronic Documents Act), and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of Your information in accordance with this Privacy Policy.

Note to Residents of the European Union: In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for European users, this Privacy Policy outlines the legal basis on which We process Your Personal Data and provides other information required by the GDPR. We process Personal Data when we have a lawful basis to do so in accordance with the GDPR. Generally, this means that We process Personal Data only where We have consent, where necessary to provide You with information, products, or services, or where necessary to comply with Our legal obligations. We may also process Personal Data where otherwise allowed by the GDPR for the purposes outlined in this Privacy Policy (for example, to communicate with you and to respond to your requests). Please see below for further information.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have the meanings defined below.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

You means the individual accessing or using the Service.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Regina Airport Authority, Inc., 1-5201 Regina Ave.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to YQR | Regina Airport Authority, accessible from https://www.yqr.ca
  • Service refers to the Website, the Parking Reservation System, and any social media accounts operated by the Company.
  • Parking Reservation System means the online parking reservation system made available by the Company at yqrparking.com. For greater certainty, the Parking Reservation System (and any associated Account) may also be subject to additional terms and conditions, which terms will be posted at www.yqrparking.com.
  • Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can access, use or otherwise interact with the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Collection, Use and Disclosure of Your Personal Data

The Company may collect and use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service to better understand how the Company may improve the Service, to develop and conduct its business operations, and for other internal business purposes.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To contact You: To contact You regarding updates or informative communications related to the Service or otherwise to provide You with requested information, products, and/or services.
  • To understand your needs and preferences: To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about in accordance with Canada’s Anti-Spam Legislation – see below.
  • To manage Your requests: To attend to and manage Your requests to Us.

The Company may collect Personal Data for other purposes where it has a legal duty or right to do so or where the Company has a good faith belief that it is necessary to protect the property or rights of the Company.

We may disclose your Personal Data in the following situations:

  • With Service Providers: We may share Your Personal Data with Service Providers in order for such Service Providers to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service (e.g. for payment processing) or to assist the Company in analyzing how the Service is used.
  • With Business Partners: We may share Your Personal Data with Our business partners to offer You certain products, services or promotions and to show advertisements to You to help support and maintain Our Service, including to advertise on third party websites to You after You visited our Service, all in accordance with Canada’s Anti-Spam Legislation.
  • For Business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • With other users: when You share Personal Data or otherwise interact with other users using the Services, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • To meet legal and regulatory requirements: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You for the purposes described above. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address
  • Usage Data

Usage Data

Usage Data is collected automatically when you use the Service.

Usage Data may include information such as Your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with all or part of the Service and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the parts of the Service that You have asked for cannot be provided, and We only use these Cookies to provide You with that part of the Service.

Except as otherwise required or permitted by law, We will: use reasonable efforts to inform You as to why Your Personal Data is being collected and how it may be used or disclosed by Us; and obtain consent from You to collect Personal Data, as well as to use and/or disclose such Personal Data for certain limited purposes, detailed below.

Consent may be express or implied. Consent may be implied if doing so would be in accordance with Your reasonable expectations. In general, the use of the Services constitutes implied consent for Us to collect, retain and use Personal Data for the purposes identified in this policy. Where collection, use or disclosure of Personal Data is permitted or required by law, We may collect, use or disclose Personal Data without Your knowledge or express consent.

Subject to legal, regulatory and contractual requirements, consent may be withdrawn at any time on reasonable notice. Withholding or withdrawing of consent may, however, impact Your use of the Services.

Canada’s Anti-Spam legislation

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You in accordance with Canada’s Anti-Spam Legislation. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed and stored on the Company’s internal servers and/or with its Service Providers. This means that Your Personal Data may be transferred to — and maintained on — computers located outside of Canada and may be subject to the laws of and be accessible by legal authorities in such other jurisdictions.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Security of Your Personal Data

We employ reasonable administrative, technical and organizational safeguards appropriate to the level of sensitivity of the information to protect against the loss, misuse or unauthorized alteration of Your Personal Data, including (where appropriate):

  • Physical safeguards (i.e. restricted access);
  • Technological safeguards (i.e. individual computer user IDs and passwords linked to specific user privileges, password protection, data encryption and limited access to certain databases).
  • Organizational safeguards (i.e. security clearances and need-to-know access)

Further, We strive to employ appropriate industry standards in information security to protect Your Personal Data provided to Us, and the information We store on Our servers/networks. Security measures may include authentication tools and advanced SSL encryption technology. The Website also uses a digital secure server ID to provide increased protection to You when interacting with the Website.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We will take appropriate and timely steps in the event of any incidents involving Personal Data in accordance with applicable privacy laws including, without limitation, complying with mandatory breach reporting and record keeping requirements.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Access and Amendment

You may request access to the Personal Data that We hold about you. We reserve the right to withhold access to Personal Data to the extent authorized or required by law, such as where the information: would improperly disclose another individual’s Personal Data, would reveal Our confidential commercial information, is prohibitively costly to provide, cannot be disclosed for legal, security or commercial propriety reasons, is subject to solicitor-client or litigation privilege, or has been destroyed.

A formal request for access to Personal Data must be in writing and submitted to Our Privacy Officer. While there is generally no cost for a request for access to Personal Data, We reserve the right to charge costs on a case-by-case basis in accordance with applicable laws. The individual making the request will be notified in advance of such charges apply.

If You make a written request for access to Your Personal Data in Our custody or control, We will respond to such request within a reasonable time (not to exceed any applicable statutory response time requirements). If We are not able to provide access to all Personal Data requested, We will explain the reason and any recourse You may have.

To the extent permitted under applicable laws, You may request in writing to Our Privacy Officer that We correct errors or omissions in your Personal Data where that information is in Our custody or control.

If You allege inaccuracies, errors or omissions in the Personal Data in Our custody or control, We will either

  • Correct the Personal Data and, if reasonable to do so, send correction notifications to any other organizations to whom We have disclosed the incorrect information.
  • Decide not to correct the Personal Data but annotate the Personal Data to indicate that a correction was requested but not made.

GDPR Information

The GDPR sets out obligations and rights with respect to the Personal Data of residents of the European Union. The Company is committed to ensuring that it complies with the requirements of the GDPR. As such, this section outlines additional information relevant to residents of the European Union only. Please see the remainder of the Company’s Privacy Policy for more information on Our privacy practices.

Your Rights relating to your Personal Data

Subject to some exceptions, the GDPR provides You with the following rights:

  1. Right of access: You have the right to information about whether and why We process Your Personal Data and related information (for example, what Personal Data We are processing).
  2. Right of rectification: You have the right to correct any inaccurate or incomplete Personal Data that We hold about You.
  3. Right to erasure: You have the right to ask Us to delete Personal Data that We hold about You.
  4. Right to restrict or object to processing: You have the right to ask Us to limit or stop Our processing of Your Personal Data in certain cases (for example, if the Personal Data We are processing about You is inaccurate or is for direct marketing purposes).
  5. Right to data portability: You have the right to ask Us for a copy of Personal Data We hold about You and to transfer such data to another entity.
  6. Right to complain: We encourage You to contact Us at the contact information below if You have any questions or concerns with Our Personal Data practices. However, You also have the right to complain to regulatory authorities in Your jurisdiction. Please contact Us at the contact information below if You need information about the appropriate authority.

You may exercise these rights or find out more about these rights by contacting the Company at the contact information listed below.

Retention and Storage of Personal Data

The Company is based in Canada and processes personal data in Canada. The European Commission recognizes Canada as providing an adequate level of protection for Personal Data. The Company’s service providers may process Your Personal Data outside of Canada (such as in the United States of America). When Your information is processed outside of the European Union, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. The Company has taken appropriate technical, organizational, and legal steps to secure this information.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, and may also notify You via email and/or a prominent notice on Our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint regarding Our compliance with this Privacy Policy, You may contact Our Privacy Officer at privacyofficer@yqr.ca.