Accessibility at YQR
No matter what your accessibility needs may be, your airline and YQR are here to help.
If you have any questions or would like assistance when you’re at the airport, our security team at the information booth would be happy to assist you.
Before Your Trip
Contact your airline ahead of time.
Airlines offer special assistance for passengers with small children, young children travelling alone, seniors, those requiring wheelchairs and other assistance. Every airline is setup to offer assistance every step of the way. Once you have you ticket booked, make sure to get in touch with the airline to make any necessary arrangements. Below are links to where you will find more information and how to contact your airline:
Make Transportation Arrangements
There are many ways to get to and from the airport and some transportation options are best to be pre-arranged:
Accessible Taxi Services
Accessible taxi service or a vehicle that can transport a non-folding or non-collapsible mobility aid, can be booked ahead of time by contacting Capital Cabs at 306-791-2222 or dispatch1@myaccess.ca at least 24 hours in advance.
Rental Cars with Hand Control Systems
A number of the rental car companies at the airport have access to vehicles equipped with hand control systems. However, they ask for 24 hours notice to prepare the vehicle. Here is where you will find contact information to rental car companies: https://www.yqr.ca/en/passengers/parking-transportation/rental-cars
Public Transportation for Persons with Disabilities
Arrangements for public transit can be made before your travel day with the Regina Paratransit Service via email at paratransit@regina.ca or via phone at 306-777-7007.
Ask questions.
We’re here to help make your day at YQR as easy as possible. Don’t hesitate to reach out to us if you have questions or are unsure of what steps to take. Email us at accessibility@yqr.ca or call us at 306-761-7555.
More Information for Air Travel Accessibility
For more tips on airport and passenger accessibility visit the Canadian Transport Agency.
- A Guide for Persons with Disabilities – Taking Charge of the Air Travel Experience
- Air Travel Accessibility Regulations
Getting To and From the Airport
Pick-up / Drop-off Locations
There is a designated short-term curbside pick-up/drop-off area (three (3) minute maximum) located to the south of the Departures entrance.
For passengers that need an accessible short-term drop-off or pick-up location, please use the southern curb. This area is clearly marked and only available to those requiring a drop-off or pick-up location point.
Curbside Assistance
If you are being dropped off at the airport and require a wheelchair to get from the vehicle to your airline check-in counter, please contact us in advance. We can make sure our team is ready to help you when you arrive. Whether for guidance, the use of a complimentary wheelchair, or help with your own mobility aid, please contact the Regina Airport Authority in advance to arrange service by calling our main office during regular office hours at 306-761-7555 or via email at accessibility@yqr.ca. If you are at the airport and require immediate assistance, please call our Security Operations Centre at 306-761-7550.
As well, please ensure you have contacted your airline to arrange for their assistance getting on and off of your flight ahead of your travel day.
Short and Long Term Parking
The airport has designated stalls for accessible parking in both the short and long term parking lots. Both parking lots can be found across from the terminal building and are subject to regular parking fees. These spots do not need to be pre-booked.
Accessible Taxi Services
Accessible taxi service or a vehicle that can transport a non-folding or non-collapsible mobility aid, can be booked ahead of time by contacting Capital Cabs at 306-791-2222 or dispatch1@myaccess.ca at least 24 hours in advance.
Waiting to be Picked Up
The airport has designated an area for all passengers, including those with disabilities, waiting for a pick-up by limousine, family or friends. This area is located just outside the Arrivals doors and is clearly marked by signage.
Navigating the Airport
Escort Passes
Passengers with disabilities who wish to have a family member or friend accompany them through to their departure gate can contact their airline to find out about getting an escort pass.
TTY/Teletypewriters
Teletypewriters are available throughout the terminal at most SaskTel kiosks.
Washrooms
Washrooms are located throughout the terminal and are clearly marked by signage. There is a Family Room located in the south end of the building (on main floor) and is the largest washroom facility in the building.
All washrooms are large enough to accommodate wheelchairs and are equipped with accessible stalls, lower sinks and angled mirrors.
Service Animal / Pet Relief Areas
Service Animal and Pet Relief Areas are available both pre-security outdoors across from our middle entrance doors, and post-security to the right beside the vending machines. Any member of our security team would be happy to escort or direct you.
Getting assistance at YQR
The Regina Airport Authority worked closely with the Canadian Transport Agency to ensure that our facilities are barrier free. If you have any feedback that would like to share with us about your experience at YQR, please contact us at 306-761-7555 or via email at accessibility@yqr.ca
If you have any questions or would like assistance when you’re at the airport, our security team at the information booth would be happy to assist you.
Terminal Maps
For detailed maps of YQR click here.
Contact Information for Questions or Concerns Regarding Accessibility
If you have any questions or concerns regarding Accessibility at the Regina International Airport, please contact us via email at accessibility@yqr.ca or call us at 306.761.7555 and a member of our team will get back to you.
Information for Air Travel Accessibility
For more tips on airport and passenger accessibility visit the Canadian Transport Agency.
- A Guide for Persons with Disabilities – Taking Charge of the Air Travel Experience
- Air Travel Accessibility Regulations
Information for Accessibility Regulations
Regina Airport Authority as the Terminal Service Provider for Regina Airport Authority (YQR) is subject to the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), portions of which were to come into effect June 25, 2020.
Our obligations under the act are the following sections:
- Part 1 – Requirements Applicable to Transportation Service Providers
- Part 4 – Requirements Applicable to Terminal Operators
- Schedule 1 – Training Program Information
Accessibility Plan & Feedback Process
The Regina Airport Authority (RAA) is committed to providing equal access to air transportation at the Regina International Airport (YQR) for all persons, including those with disabilities. We are committed to our community and want everyone, regardless of their personal circumstances, to be able to travel safely through the Regina International Airport. We are continually looking to improve accessible offerings within our own control while also working collaboratively with a variety of partners that also operate at the airport. Our goal is to provide a comfortable, safe, and uninterrupted journey adapted to the needs of many different individuals. We are committed to ensuring that our Accessibility Plan is carried out in accordance with all regulations, and we are dedicated to treating all persons with dignity, providing barrier-free access to full and equal participation in society, and involving persons with disabilities in the development of our practices.