COVID-19

COVID-19 Travel Information (Updated September 11, 2020)

Enhanced protocols in place at YQR to help protect travellers from COVID-19.

The Regina Airport Authority is implementing a number of measures to enhance public and employee safety:

  • Increased cleaning staff and procedures, including high-touch areas like check-in kiosks, counters, escalators, handrails, and elevators.
  • Increased the number of hand sanitizer stations to more than 40 while also ensuring ample soap and water is available in all washrooms.
  • Social distancing signage upon entry and throughout the terminal. Social distancing stickers in queue lines for check-in, screening, and concessions.
  • Reminders upon entry and throughout the terminal to wear a mask in cases where social distancing is not possible.
  • Notifying all incoming international passengers of the requirement to quarantine.
  • Posting signage throughout the terminal and washrooms with information on protecting yourself and others from COVID-19.
  • Supporting additional measures introduced by the federal or provincial governments.

Public Health and Travel Information

For the most up-to-date information on COVID-19, including information for both international and domestic travellers, please see the latest information from both the Public Health Authority of Canada and the Government of Saskatchewan:

Public Health Authority of Canada’s Travel Information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Government of Saskatchewan information to the Public: https://www.saskatchewan.ca/government/health-care-administration-and-provider-resources/treatment-procedures-and-guidelines/emerging-public-health-issues/2019-novel-coronavirus/travel-information

Possible Exposure on Flights or in the Airport

For the latest information on flights that had passengers with confirmed cases of COVID-19, please see the latest list of affected flights. https://www.saskatchewan.ca/government/health-care-administration-and-provider-resources/treatment-procedures-and-guidelines/emerging-public-health-issues/2019-novel-coronavirus/travel-information/affected-flights

For information on possible COVID-19 exposure at the airport, please see the latest updates from the Saskatchewan Health Authority: https://www.saskatchewan.ca/government/health-care-administration-and-provider-resources/treatment-procedures-and-guidelines/emerging-public-health-issues/2019-novel-coronavirus/latest-updates#advisories-events-locations 

Commonly Asked Questions during COVID-19

Am I allowed to travel to/from YQR to other Canadian, U.S., or international destinations?

At this time, the Public Health Agency of Canada is advising all Canadians to avoid all non-essential travel outside of Canada and the Government of Saskatchewan is advising Saskatchewan residents to limit non-essential travel outside of Saskatchewan.

All travellers coming or returning from outside of Canada are subject to a mandatory 14-day quarantine.

Canadian citizens and permanent residents are welcome to return home at any time, provided they have no symptoms of COVID-19.

For those coming from other countries, the Government of Canada has issued an order that would deny boarding to any passenger who is not a Canadian citizen or permanent resident and certain foreign nationals.

If you are looking to travel to another country, please check with that country on their rules for travel.

If you have any symptoms of COVID-19, your airline will deny you from boarding an aircraft.

What flights does YQR have available to/from other destinations?

As of August 24, 2020, Regina International Airport (YQR) has regular flights to and from Vancouver, Calgary, Edmonton, and Toronto via Air Canada, Flair Airlines, and WestJet. From those airports, you are able to connect to many other domestic and international destinations.

For international flights, the Government of Canada has limited all inbound and outbound international flights to 4 Canadian cities: Vancouver, Calgary, Toronto, and Montreal. So if you’re looking to travel out-of-country, you will want to look for connecting flights to/from YQR through Vancouver, Calgary, Edmonton, or Toronto.

Do I need to quarantine/self-isolate when I arrive?

Every province and country has their own rules around who needs to quarantine or self-isolate when they arrive. Currently, in Canada, anyone arriving from outside of Canada must quarantine for 14 days upon arrival.

In Saskatchewan, travellers coming or returning from another Canadian province, who have not been outside the country for the last 14 days, are being asked to self-monitor, but you are not required to quarantine, provided you have no symptoms.

If you are travelling to another province or country, please check with that province or country on their rules for quarantine. There are some provinces in Canada that do require domestic travellers to quarantine upon arrival.

How can I change my flight or request a refund?

You need to contact your airline directly. We as an airport authority cannot help you with changes to flights or refunds. Please visit our Airlines page for contact information for your airline.

What can I expect to be different when I fly?

Masks: Transport Canada requires air passengers to have a non-medical mask or face covering to cover their mouth and nose during travel. Exceptions are children under 2 years old, people who have trouble breathing, and people who are unable to remove the mask without assistance.

Temperature Checks: Many airlines are taking the temperatures of passengers prior to allowing them to board their flight. However, starting later in September, CATSA will be taking temperatures of passengers prior to security screening.

Social Distancing: We ask that you maintain a physical distance between yourself and others of 6 ft/2m. In situations where you are unable to social distance, please put on your non-medical mask or face covering.

For the latest information for specific flight information or airline protocols, please see updates from your airline:

Air Canada: https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html

Flair Airlines: https://flyflair.com/travel-info/customer-service/covid-19-updates

WestJet: https://www.westjet.com/en-ca/travel-info/coronavirus

Are restaurants/retail open?

Restaurants: For departing flights, the full-service Tim Hortons located post-security is open. There are also a variety of vending machines located throughout the terminal. For arriving flights, the RA News / Tim Hortons Express is open for take-out for most arriving flights.

Retail: The Relay store post-security will be open post-security for most flights. As well, there is a Best Buy Express vending machine with a variety of electronics and accessories. Rumour Handcraft is open it’s normal listed hours in the Arrivals area.

Hours may vary depending on flight schedules.

Can I pickup passengers at YQR?

Non-passengers are still able to come inside the terminal for pickup and drop-off. However, we do remind you to please keep 6 ft/2m physical distance between yourself and others. Hand sanitizer, as well as soap & water are available throughout the terminal. Please bring a mask in the event you are unable to social distance.

What ground transportation is available?

At this time, ground transportation options, including taxi, UBER, limo, and shuttle services, continue to operate as normal with increased cleaning and monitoring being done by each individual provider. For the latest information, please contact the ground transportation provider directly. A full list of ground transportation providers can be found HERE.

Can I have my biometrics taken at Regina International Airport?

The Canada Border Services Agency can only accept biometrics when landing on an international flight. They cannot accept appointments from the general public. However, Service Canada is making allowances for this due to their offices being closed due to COVID-19. More information is available here: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/biometrics.html

I have a question that wasn’t listed here – how can I ask it?

If your question is related to something specifically regarding your flight, including changes, cancellation, baggage, or other airline-related questions, please contact your airline directly.

If you are looking for more information related to COVID-19, please check with the Public Health Agency of Canada or the Government of Saskatchewan – they both have helpful dedicated pages covering a variety of topics.

If you are looking for updates on border closures or if you’re allowed to enter Canada, please contact the Canada Border Services Agency.

For information on what you’re allowed to bring on a plane, please use the Canadian Air Transportation Agency’s (CATSA) online tool.

For all other inquiries, please fill out our Contact form and we’ll get back to you as soon as we are able.

September CEO Update from James

Here’s your September update from James, including:
0:17 🛫 It’s getting busier so social distance and bring a mask
0:45 🍔 What concessions are open
1:06 🤖 New automated exit doors
1:38  Flair Airlines operating to/from Vancouver & Toronto
2:09 📢 We want to hear from you on future air service
2:38  Questions? Ask away! COVID-19 info available at yqr.ca/COVID-19
3:06  The airport is not letting up on our cleaning/sanitizing

YQR September CEO Update

Here's your September update from James, including:0:17 🛫 It's getting busier so social distance and bring a mask0:45 🍔 What concessions are open1:06 🤖 New automated exit doors1:38 ✈ Flair Airlines operating to/from Vancouver & Toronto2:09 📢 We want to hear from you on future air service2:38 ❔ Questions? Ask away! COVID-19 info available at yqr.ca/COVID-193:06 ✅ The airport is not letting up on our cleaning/sanitizing

Posted by YQR – Regina International Airport on Friday, September 4, 2020